:root{--ink:#203a33;--green:#405f53;--sage:#aeb49b;--mist:#f1f1e8;--line:#dedfd4;--gold:#c8a969;--muted:#758078}*{box-sizing:border-box}body{margin:0;background:#e7e8df;color:var(--ink);font-family:"PingFang SC","Microsoft YaHei",sans-serif}.phone-shell{position:relative;max-width:480px;min-height:100vh;margin:auto;background:#f8f8f3;overflow:hidden}.view{display:none;min-height:100vh;padding-bottom:32px}.view.active{display:block}.hero{padding:28px 24px 42px;color:#fff;background:radial-gradient(circle at 85% 20%,#728976 0 4%,transparent 5%),linear-gradient(138deg,#1c3731,#466257 58%,#8a9b7d);position:relative;overflow:hidden}.hero:after{content:"";position:absolute;width:350px;height:350px;border:1px solid #ffffff2b;border-radius:50%;right:-190px;bottom:-200px}.nav{position:relative;z-index:1;display:flex;gap:8px;align-items:center;font-size:14px;letter-spacing:.08em}.brand-mark{border:1px solid #fff;border-radius:50%;width:24px;height:24px;display:grid;place-items:center;font-family:Georgia;font-weight:bold}.brand-en{margin-left:auto;font-size:10px;letter-spacing:.17em;opacity:.75}.eyebrow{letter-spacing:.14em;font-size:10px;opacity:.74;margin:55px 0 13px}.hero h1{position:relative;z-index:1;margin:0;font-size:42px;line-height:1.18;letter-spacing:.04em}.hero h1 em{font-style:normal;color:#d6c594}.hero-copy{position:relative;z-index:1;max-width:300px;font-size:14px;line-height:1.8;opacity:.83;margin:20px 0 25px}.hero-card{position:relative;z-index:1;display:flex;align-items:center;gap:10px;padding:13px 15px;background:#ffffff19;border:1px solid #ffffff35;border-radius:8px;backdrop-filter:blur(8px)}.hero-card b,.hero-card small{display:block}.hero-card b{font-size:13px}.hero-card small{font-size:11px;opacity:.72;margin-top:4px}.hero-card strong{margin-left:auto;color:#dfcf9c;font-family:Georgia;font-size:22px}.pulse{width:9px;height:9px;border-radius:99px;background:#d7c36b;box-shadow:0 0 0 5px #d7c36b33}.home-content{margin-top:-17px;position:relative;z-index:2;padding:0 18px}.primary-button{border:0;border-radius:8px;background:var(--ink);color:#fff;height:54px;width:100%;padding:0 18px;font-size:16px;font-weight:600;display:flex;align-items:center;justify-content:space-between;cursor:pointer}.primary-button span{font-size:24px;font-weight:300}.secondary-button{margin-top:14px;width:100%;border:1px solid var(--line);border-radius:8px;background:#fff;padding:15px;display:flex;text-align:left;align-items:center;gap:12px;color:var(--ink);cursor:pointer}.secondary-button .icon{font-size:26px;color:var(--gold)}.secondary-button b,.secondary-button small{display:block}.secondary-button b{font-size:14px}.secondary-button small{font-size:11px;color:var(--muted);margin-top:5px}.secondary-button i{margin-left:auto;font-size:26px;color:#9da49c;font-style:normal}.service-note{display:flex;justify-content:center;align-items:center;gap:10px;margin:23px 0;color:#7d877e;font-size:11px}.service-note i{width:3px;height:3px;border-radius:50%;background:#a5ab9d}.subhead,.staff-head{height:86px;padding:23px 18px 0;display:flex;align-items:flex-start;gap:12px;border-bottom:1px solid var(--line)}.back{border:0;background:none;font-size:36px;line-height:22px;color:var(--ink);padding:0;cursor:pointer}.subhead small,.staff-head small{font-size:9px;letter-spacing:.15em;color:#8a948c}.subhead h2,.staff-head h2{font-size:18px;margin:3px 0}.step{margin-left:auto;color:#a2aaa2;font-family:Georgia;font-size:12px;padding-top:8px}.form-intro{padding:23px 20px 12px}.form-intro b{font-size:17px}.form-intro p{margin:7px 0 0;font-size:12px;color:var(--muted)}form>label,.staff-label{display:block;margin:0 20px 16px;font-size:13px;font-weight:600}label span{color:#b17c54}input,select,textarea{font:inherit;color:var(--ink);outline:none;width:100%;border:1px solid var(--line);border-radius:6px;background:#fff;margin-top:8px;padding:13px 12px;font-size:14px;font-weight:400}select{appearance:auto}textarea{resize:vertical;line-height:1.55}.upload{margin:0 20px 20px;border:1px dashed #bbc1b6;border-radius:7px;background:#fbfcf9;padding:15px;display:flex;gap:12px;align-items:center}.camera{width:34px;height:34px;display:grid;place-items:center;background:#e3e8dc;color:var(--green);border-radius:5px;font-size:24px}.upload b,.upload small{display:block}.upload b{font-size:13px}.upload small{font-size:11px;color:var(--muted);margin-top:3px}.form-submit{width:calc(100% - 40px);margin:9px 20px 0}.privacy{font-size:11px;color:#8c948d;line-height:1.6;margin:0 20px 22px}.success-wrap{padding:92px 25px 35px;text-align:center}.check{margin:auto;width:65px;height:65px;border-radius:50%;background:#dce8dc;color:var(--green);font-size:35px;display:grid;place-items:center}.success-wrap .eyebrow{color:var(--green);margin:23px 0 9px}.success-wrap h2{margin:0;font-size:26px}.success-copy{font-size:13px;line-height:1.7;color:var(--muted);margin:13px auto 23px;max-width:270px}.ticket{text-align:left;border:1px solid var(--line);background:#fff;border-radius:8px;padding:16px;margin-bottom:13px}.ticket small{display:block;color:var(--muted);font-size:11px}.ticket strong{font:600 20px Georgia;letter-spacing:.05em;display:inline-block;margin-top:8px}.ticket button{float:right;margin-top:8px;border:0;background:#e7ede3;color:var(--green);font-size:11px;padding:6px 8px;border-radius:4px}.notice-card{display:flex;text-align:left;align-items:center;gap:10px;background:#e8eee5;padding:13px;border-radius:7px;margin-bottom:25px}.notice-card>span{font-weight:bold;background:#3977c5;color:#fff;border-radius:5px;padding:5px}.notice-card b,.notice-card small{display:block}.notice-card b{font-size:12px}.notice-card small{font-size:10px;color:var(--muted);margin-top:4px}.text-button{border:0;background:transparent;margin:16px;color:var(--muted);font-size:13px}.track-search{padding:27px 20px}.track-search b{font-size:17px}.track-search p{font-size:12px;color:var(--muted);margin:8px 0 14px}.track-search div{display:flex;gap:8px}.track-search input{margin:0}.track-search button{margin-top:0;border:0;background:var(--green);color:#fff;border-radius:6px;padding:0 16px}.track-search small{display:block;margin-top:10px;color:#9ba39b;font-size:10px}.demo-entry{margin:4px 20px;padding:16px;background:#eef1e9;border-left:3px solid var(--gold)}.demo-entry b{font-size:13px}.demo-entry p{font-size:12px;color:var(--muted);line-height:1.5;margin:6px 0}.demo-entry button{border:0;background:none;padding:0;color:var(--green);font-size:12px;font-weight:600}.tag{margin-left:auto;margin-top:5px;background:#e8ebd8;color:#69723c;border-radius:12px;padding:4px 8px;font-size:10px}.ticket-summary{padding:23px 20px 17px;border-bottom:1px solid var(--line)}.ticket-summary small{font-size:11px;color:var(--muted)}.ticket-summary small span{font-family:Georgia;margin-left:7px;color:#536158}.ticket-summary h3{font-size:18px;margin:13px 0 7px}.ticket-summary p{margin:0;color:var(--muted);font-size:12px}.timeline{padding:20px}.timeline-item{display:flex;gap:13px;position:relative;padding-bottom:28px}.timeline-item:not(:last-child):before{content:"";position:absolute;width:1px;left:6px;top:13px;bottom:-2px;background:#d9ddd4}.dot{z-index:1;width:13px;height:13px;border:3px solid #fff;background:#abb9aa;box-shadow:0 0 0 1px #abb9aa;border-radius:50%;flex:none}.timeline-item:first-child .dot{background:var(--green);box-shadow:0 0 0 1px var(--green)}.timeline-item b,.timeline-item small{display:block}.timeline-item b{font-size:14px}.timeline-item p{font-size:12px;color:var(--muted);line-height:1.55;margin:6px 0}.timeline-item small{font-size:10px;color:#9ea69f}.contact-service{display:flex;margin:3px 20px;padding:13px;gap:11px;background:#eef2eb}.contact-service span{font-family:Georgia;font-size:20px;color:var(--gold)}.contact-service b,.contact-service small{display:block}.contact-service b{font-size:12px}.contact-service small{color:var(--muted);font-size:10px;margin-top:4px}.staff-head{background:var(--ink);color:#fff;border:0}.staff-head .back{color:#fff}.staff-card{position:relative;margin:20px;padding:18px;background:#f0f2ed;border-radius:8px;border-left:3px solid var(--gold)}.staff-card small{font-size:11px;color:var(--muted)}.staff-card h3{font-size:17px;margin:11px 0 6px}.staff-card p{margin:0;color:#68766d;font-size:12px}.red-dot{position:absolute;right:17px;top:18px;width:7px;height:7px;border-radius:50%;background:#d07856}.staff-label{margin-bottom:18px}.staff-hint{text-align:center;color:#98a098;font-size:11px;margin:17px 30px}.toast{position:fixed;max-width:320px;left:50%;bottom:25px;transform:translate(-50%,25px);opacity:0;pointer-events:none;background:#253f37;color:#fff;border-radius:20px;padding:9px 15px;font-size:12px;transition:.25s}.toast.show{opacity:1;transform:translate(-50%,0)}@media(min-width:481px){body{padding:20px}.phone-shell{min-height:calc(100vh - 40px);box-shadow:0 15px 50px #23342626;border-radius:14px}.view{min-height:calc(100vh - 40px)}}
.photo-upload{margin:0 20px 20px}.photo-upload input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.photo-trigger{margin:0;display:flex;gap:12px;align-items:center;border:1px dashed #9eac9d;border-radius:7px;background:#f8faf5;padding:15px;cursor:pointer}.photo-trigger .camera{width:36px;height:36px;display:grid;place-items:center;background:#e3e8dc;color:var(--green);border-radius:5px;font-size:25px}.photo-trigger b,.photo-trigger small{display:block}.photo-trigger b{font-size:13px}.photo-trigger small{font-size:11px;color:var(--muted);margin-top:4px;line-height:1.45}.photo-trigger i{font-style:normal;font-size:24px;color:#849382;margin-left:auto}.photo-preview{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.photo-preview figure{position:relative;width:64px;height:64px;margin:0;border-radius:5px;overflow:hidden}.photo-preview img,.photo-preview video{width:100%;height:100%;object-fit:cover}.photo-preview span{position:absolute;right:3px;top:3px;width:16px;height:16px;background:#1d342e;color:#fff;border-radius:50%;font-size:12px;display:grid;place-items:center}
.hero{background:linear-gradient(105deg,#1b322cdd,#345348cc 63%,#788e70aa),url('./assets/service-hero.jpg') center/cover}.nav img{width:140px;height:auto;object-fit:contain}.brand-mark{display:none}.history-item{width:100%;text-align:left;cursor:pointer;font-family:inherit}.staff-dashboard-link{display:flex;align-items:center;justify-content:space-between;margin:14px 20px 0;padding:13px 14px;border:1px solid #cbd8cb;border-radius:7px;background:#eff5ee;color:var(--green);font-size:12px;font-weight:700;text-decoration:none}.staff-dashboard-link span{font-size:17px}

/* Verified customer work-order history. */
.history-link{width:100%;display:flex;align-items:center;gap:12px;margin-top:13px;padding:15px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink);text-align:left;cursor:pointer}.history-icon{display:grid;place-items:center;width:34px;height:34px;border-radius:50%;background:#edf2e8;color:#8f7d43;font-size:21px}.history-link>span:nth-child(2){display:grid;gap:3px;flex:1}.history-link b{font-size:14px}.history-link small{color:var(--muted);font-size:11px}.history-link i{font-size:26px;color:#9da49c;font-style:normal}.history-intro{margin:22px 18px 0;padding:19px;border-radius:10px;background:#edf2e8}.history-intro b{font-size:17px}.history-intro p{margin:8px 0 15px;color:#6f7b74;font-size:12px;line-height:1.7}.history-intro div{display:flex;gap:8px}.history-intro input{min-width:0;flex:1;margin:0}.history-intro button{border:0;border-radius:6px;background:var(--ink);color:#fff;padding:0 12px;font-size:12px;font-weight:600;white-space:nowrap}.history-list{margin:18px}.history-empty{padding:34px 18px;text-align:center;border:1px dashed #cfd8cd;border-radius:10px;color:#7d8981}.history-empty span{display:block;margin-bottom:10px;color:#a08b4c;font-size:30px}.history-empty b{display:block;color:var(--ink);font-size:13px}.history-empty p{font-size:11px;line-height:1.6}.history-item{display:flex;gap:11px;margin-bottom:10px;padding:14px;border:1px solid var(--line);border-radius:9px;background:#fff}.history-type{display:grid;place-items:center;flex:none;width:34px;height:34px;border-radius:8px;background:#edf2e8;color:var(--green);font-size:12px;font-weight:800}.history-type.complaint{background:#fff3eb;color:#9a623f}.history-item main{min-width:0;flex:1}.history-item b{display:block;font-size:13px}.history-item p{overflow:hidden;margin:5px 0;color:var(--muted);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.history-item small{color:#919b95;font-size:10px}.history-status{align-self:flex-start;padding:4px 7px;border-radius:99px;background:#edf2e8;color:#37614e;font-size:10px;white-space:nowrap}.history-tip{margin:0 22px 28px;color:#859089;font-size:11px;line-height:1.7}